Refunds and Exchanges

Thank you for shopping with us! Because we operate as an independent brand, our online store items are made-on-demand. Each piece is printed and crafted specifically for you once an order is placed.

Please carefully review our policies below prior to placing your order.

1. Made-to-Order Sales & Exchanges

No Exchanges: Because all products are custom-made on demand, we do not offer exchanges for different sizes, colors, or styles. Please double-check our size guides and confirm your selections before completing your purchase.

Regular Priced Items Only: Only regular-priced items may be considered for replacements or approved refunds. Sale items are strictly final sale and cannot be refunded.

Non Returnable Items: In addition to standard merchandise, the following items cannot be returned or refunded under any circumstances:

Gift cards

Downloadable posters / digital products

Personal care / personal items

2. Defective, Damaged, or Quality Issues

While standard returns for buyer’s remorse or incorrect size selection are not accepted, we stand behind our product quality. We will gladly re-produce and ship a fresh replacement at zero extra cost to you if:

The product arrives damaged, defective, or dirty.

There is a clear manufacturing defect or poor print quality.

The package is lost during transit.

Important Timeframes & Filing a Claim

7 Day Window: You must notify us within 7 days (1 week) of receiving your item to report a defect, damage, or delivery issue so we can process your replacement or refund.

Late Claims: Any requests submitted after the initial 7 day window will be reviewed strictly on a case-by-case basis at our discretion.

To report an issue within the 7 day period, please email soulandspicey@gmail.com with your order number and photo/video proof of the damage or defect.

3. Return Shipping & Address Confirmation

Because our items are fulfilled through specialized manufacturing facilities, the designated return address varies depending on the specific item ordered.

Our primary operational address is:

19 Shedrack Avenue, Elelenwo, Port Harcourt, Rivers State, Nigeria

IMPORTANT: You must contact us to confirm the correct return address before sending any item back. Do not ship returns to the primary address above without prior written confirmation from our team.

Shipping Costs: You will be responsible for paying your own shipping costs when returning an item. Shipping costs are non-refundable. If a refund is issued, the cost of return shipping will be deducted from your total.

Delivery Times: Depending on where you live, the time it takes for your replacement or returned product to reach us (or reach you) may vary.

Tracking & Insurance: If you are returning items, we strongly recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

4. Late or Missing Refunds

Once an approved refund is processed, you will automatically receive an email confirmation from our team.

If you haven’t received your refund yet, please follow these steps:

Check Your Account: Check your bank account or credit card statement to confirm the transaction hasn’t posted.

Contact Your Card Company: Credit card companies and banks often take 3–5 business days (or longer) to officially post a refund to your balance.

Contact Your Bank: Processing times vary by institution before a refund is officially reflected.

Email Us: If you’ve completed all of these steps and still have not received your refund, please contact us at soulandspicey@gmail.com.

For any questions regarding your order, sizing, or to confirm a return address, please reach out directly:

Email: soulandspicey@gmail.com

Primary Address: 19 Shedrack Avenue, Elelenwo, Port Harcourt